Returns Policy

• Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
• We at SURYA SERVICES AND SOLUTIONS do not open any packaging of any product before sending it for delivery against your order, so we cannot control the condition in which you find it after opening. There will be no returns or refunds against such items.
• To return any items that are damaged or expired or not as per your original order, please return these products to the delivery person along with a remark on the delivery receipt. Please contact customer service by email through the contact us link on the website and mention the return of products along with the order number and date of delivery.
• All returned items must be accompanied by a copy of the original receipt and must be in unopened, saleable condition within 48 hours of delivery.
• Postage and charges for return of these will not be refunded.
• Please note that in any case we cannot offer exchanges or refunds on any sale for opened or used products.
• All exchanges or refunds will be accepted within 48 hours of delivery.
• In cases of online payment, please allow 1 to 3 weeks from the day you return your package for your refund request to be processed. You will be contacted once your return is complete.
• All goods to be returned, if need to – should be returned to the below address, post which an acknowledgement will be provided by the firm.
  • Address: Surya Services and Solutions, First Floor, 11-5-464, 18, Laxman Hari Building, Bunder Road, Behind Lady Goschen Hospital, Mangaluru 575001
  • Contact Number: +91-9902193030
  • Email ID: contactus@thesurya.in